Course Competency 1: Use word processing software to generate professional healthcare documents

Learning Objectives:

• Describe the features of the Word document screen
• Describe keyboard shortcuts
• Discuss how to create a new file from a template
• Demonstrate how to open, save, rename, print, and close a file
• Describe the tools and options on the File and Home Tab Ribbon
• Demonstrate how to cut, copy, and paste text, along with using the format painter
• Demonstrate how to format the font
• Demonstrate how to use the spelling and grammar and thesaurus tools
• Describe how to format documents using alignment, bullets, indents, spacing, borders, shading, headers, footers, page numbers, margins, orientation, indents, tabs, and columns
• Demonstrate how to apply alignment, borders, shading, hyperlinks, and footers
• Demonstrate how to add borders and font color
• Describe how to insert a cover page, a blank page, and a page break
• Discuss how to insert and format a picture using the Picture Format contextual tab
• Explain how to insert and format shapes, WordArt, icons, 3D Models, SmartArt, and charts
• Describe how to apply a theme to a document
• Demonstrate inserting and formatting graphics
• Describe how to create a citation
• Discuss how to insert a bibliography, reference list, work cited section, footnotes, and endnotes
• Explain how to insert and modify tables
• Describe how to format tables and apply a style
• Demonstrate how to insert and modify a table
• Demonstrate how to insert a citation
• Describe the Mail Merge tool
• Demonstrate how to use the Mail Merge tool

Course Competency 2: Use presentation software to convey healthcare related information

Learning Objectives:

• Describe how to open an existing presentation or use a template
• Describe the parts of the PowerPoint screen
• Describe how to delete and add slides and change the slide layout
• Discuss how to apply formatting changes
• Explain the different views
• Demonstrate how to insert and format tables, images, shapes, icons, 3D models, SmartArt, video, audio, and charts
• Demonstrate how to add headers and footers, notes, hyperlinks, text boxes, date and time, and slide numbers to slides
• Describe how to arrange, rotate, and align objects on a slide
• Demonstrate how to animate pictures and text
• Demonstrate how to apply a theme to a presentation
• Describe how to print a presentation
• Demonstrate how to apply slide transitions and sound

Course Competency 3: Use spreadsheet software to summarize and report healthcare data

Learning Objectives:

• Describe how to navigate worksheets and select cells
• Discuss the steps involved with adding and revising content in cells
• Explain how to modify cells, rows, and columns
• Describe how to format cells including formatting numbers and text, adjusting text alignment and orientation, and adding borders
• Discuss how to work with multiple worksheets within a workbook
• Describe how to print an active spreadsheet
• Demonstrate how to format cells
• Demonstrate how to create a formula
• Discuss the difference between relative and absolute references
• Demonstrate how to create a formula using a relative reference and an absolute reference
• Demonstrate how to insert a function in a worksheet
• Discuss alternative options for viewing a worksheet
• Describe how to sort and filter data
• Demonstrate how to create and modify a table and chart

Course Competency 4: Utilize a database

Learning Objectives:

• Describe the use of databases in healthcare
• Demonstrate how to open a database
• Identify information found in a database
• Demonstrate how to enter and edit data in a database
• Demonstrate how to create and print a report from a database
• Discuss patient portals

Course Competency 5: Communicate using technology in the healthcare setting (virtual meetings, interoffice communication, email, fax).

Learning Objectives:

• Describe how to organize folders in the email software
• Describe how to navigate between the tools in the email software, including email, calendar, contact, and to-do list
• Discuss how to search and sort for emails
• Describe how to attach a document to an email
• Describe how to send emails using To, cc, and bcc
• Identify common keyboard shortcuts for outlook email and calendar
• Describe confidentiality and security concerns with electronic communication
• Describe email etiquette to use when writing professional emails
• Compose a professional email to a patient

Course Competency 6: Examine the security considerations of the electronic health record

Learning Objectives:

• Discuss the importance of the Health Insurance Portability and Accountability Act (HIPAA)
• Describe the Privacy Rule and disclosure of patients' identifiable health information
• Describe the importance of the Security Rule
• Describe administrative safeguard
• Discuss physical safeguards used, including login procedures and screen savers
• Discuss technical safeguards used, including assigning privileges and auditing procedures
• Explain patients’ rights under HIPAA
• Explain the minimum necessary standard
• Discuss the impact of security breaches
• Discuss who owns the health record

Course Competency 7: Demonstrate entry level skills for using the electronic health record

Learning Objectives:

• Log into an electronic health record
• Navigate in an electronic health record
• Identify information commonly found in the electronic health record
• Locate a patient’s visit information
• Add patient data into the electronic health record

Course Competency 8: Examine the role of social media in healthcare

Learning Objectives:

• Describe how social media is used in healthcare
• Explain possible healthcare policies related to social media
• Describe confidentiality practices related to social media
• Discuss differences between personal and professional uses of social media
• Describe differences with posting a personal post versus a professional post on social media

Course Competency 9: Evaluate the reliability of digital healthcare resources

Learning Objectives:

• Discuss the National Library of Medicine’s standards for evaluating internet health information
• Describe the purpose and provider of a health information website
• Discuss the quality of the information on a health information website
• Describe how the site maintains a person’s privacy
• Identify the currency of the health information
• Identify the impact of advertisements on the website
• Identify reliable sites used for health information

Course Competency 10: Examine cybersecurity strategies utilized to protect business and personal computer systems

Learning Objectives:

• Define spoofing and phishing
• Describe types of phishing
• Explain how to prevent phishing attempts
•  Explain phishing indicators in emails
• Discuss how to prevent ID theft
• Describe how to create strong passwords
• Describe two-factor authentication
• Explain strategies to safely use the internet

Course Competency 11: Demonstrate entry level skills while using Windows

Learning Objectives:

• Describe the taskbar and the notification area of Windows
• Describe methods to open applications
• Demonstrate how to reposition and size Windows
• Explain how to maximize, minimize, close, and switch between Windows
• Describe how to manage the Recycle Bin
• Discuss the Hierarchical File System of File Explorer
• Describe features of File Explorer
• Demonstrate how to create files, folders, and shortcuts
• Demonstrate how to take screenshots

WisTech Open, including the Open RN and Bright Beginnings series, does not provide ancillary or instructor materials. You can instead create free, customized supplementary resources—slides, quizzes, worksheets, study guides, and more - on demand, through our generative AI platform, WisTech Fusion: https://www.wistechopen.org/wistech-fusion. Fusion only uses content from WisTech Open, Open RN, and Bright Beginnings resources. 

To help keep print textbook costs low for our students, please consider using the electronic version, or purchasing a personal print copy, rather than requesting a publisher/desktop version from our printing partner. Orders can be placed through Kendall Hunt: https://he.kendallhunt.com/catalog.