.svg)
Author / Editor
Annual Student Impact
10,792 students | 2,988 high school students | $2.93 million student savings
Oral/Interpersonal Communication provides a comprehensive overview of foundational and advanced communication concepts, emphasizing practical skills for individual and group interactions. This textbook explores the communication process, including verbal and nonverbal strategies, the role of culture, and techniques for effective listening. It also covers essential topics such as public speaking, interpersonal relationships, teamwork, and conflict resolution. With a focus on real-world applications, the book delves into communication theories, ethics, and the impact of communication on relationships, organizational settings, and personal identity. Designed to prepare students for professional, social, and civic contexts, this resource encourages reflection and skill-building to foster meaningful and effective communication in diverse situations.
Course Competency 1: Analyze communication situations
Learning Objectives:
- Explain how the elements of a communication model apply to a communication situation
- Identify how participants engage in communication responsibilities in terms of a communication model
- Identify elements that impact the communication situation
- Analyze the impact of technology on communication
Course Competency 2: Assess the impact of nonverbal skills on communication
Learning Objectives:
- Apply effective nonverbal messages in various communication situations
- Characterize the type of nonverbal communication used
- Determine how nonverbal cues impact verbal and/or nonverbal messages
Course Competency 3: Develop listening skills
Learning Objectives:
- Distinguish types of listening
- Apply strategies for listening in various situations
- Interpret speaker's cues
- Clarify ambiguous messages
Course Competency 4: Develop teamwork and collaboration skills
Learning Objectives:
- Identify multiple roles within a group
- Participate in group interaction
- Identify negative group behaviors
- Evaluate the process of group interactions
- Analyze the decision-making strategies used by the group
- Analyze the task, maintenance, and leadership roles performed by members
Course Competency 5: Analyze conflict management strategies
Learning Objectives:
- Define conflict clearly using nonjudgmental language
- Identify conflict management strategies
- Apply conflict management strategies to a real or simulated conflict situation
- Use assertive verbal and nonverbal behaviors effectively
- Analyze the effectiveness of conflict management strategies
Course Competency 6: Evaluate how perception affects communication
Learning Objectives:
- Identify situations in which perceptions vary
- Evaluate the impact of perceptual processes
- Suggest ways to minimize communication obstacles caused by perceptual differences
Course Competency 7: Evaluate how self-concept impacts communication
Learning Objectives:
- Identify how self-concept affects communication
- Suggest strategies for enhancing the effect of positive self-concept in communication situations
- Assess how self-concept influences personal communication
Course Competency 8: Evaluate how culture impacts communication
Learning Objectives:
- Identify cultural differences exhibited in communication styles
- Explain the need for recognizing cultural differences
- Illustrate how cultural differences affect communication
- Suggest strategies for effective communication among diverse cultures
Course Competency 9: Deliver an oral presentation
Learning Objectives:
- Identify the elements of effective oral presentations
- Analyze possible causes of communication apprehension
- Plan a presentation for a specific audience, purpose, and situation
- Develop an effective organizational pattern
- Incorporate sufficient supporting material and research
- Use an extemporaneous delivery style
- Apply effective nonverbal communication to engage the audience
- Use effective and appropriate language
This textbook is part of the WisTech Open collection and is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
You are free to:
– Share — copy and redistribute the material in any medium or format
– Adapt — remix, transform, and build upon the material for any purpose, even commercially
Under the following terms:
– Attribution — You must give appropriate credit to WisTech Open, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests WisTech Open endorses you or your use.
License: https://creativecommons.org/licenses/by/4.0/
You are free to:
– Share — copy and redistribute the material in any medium or format
– Adapt — remix, transform, and build upon the material for any purpose, even commercially
Under the following terms:
– Attribution — You must give appropriate credit to WisTech Open, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests WisTech Open endorses you or your use.
License: https://creativecommons.org/licenses/by/4.0/
Funded by State of Wisconsin, Wisconsin Technical College System funding for Open Educational Resources
WisTech Open, including the Open RN and Bright Beginnings series, does not provide ancillary or instructor materials. You can instead create free, customized supplementary resources—slides, quizzes, worksheets, study guides, and more - on demand, through our generative AI platform, WisTech Fusion: https://www.wistechopen.org/wistech-fusion. Fusion only uses content from WisTech Open, Open RN, and Bright Beginnings resources.
To help keep print textbook costs low for our students, please consider using the electronic version, or purchasing a personal print copy, rather than requesting a publisher/desktop version from our printing partner. Orders can be placed through Kendall Hunt: https://he.kendallhunt.com/catalog.